Support
Tickets
Manage customer support requests across all organisations.
Open
5
Needs attention
Unassigned
2
No owner yet
Waiting on customer
1
Pending customer reply
Resolved (7d)
0
Closed in the last week
| Ticket | Organisation | Requester | Category | Priority | Status | Assignee | Updated | Actions |
|---|---|---|---|---|---|---|---|---|
TKT-1036
Unable to reset user password in portal |
Metro Fleet Services
MFS |
Chris Nguyen
it@metrofleet.example |
Portal | High | Open | Jordan Lee | 6d ago | |
TKT-1039
Geofence alerts not firing for North depot |
Outback Haulage Co
OHC |
Tanya Brooks
fleet@outbackhaul.example |
Data | Urgent | In progress | Alex Chen | 6d ago | |
TKT-1042
Tracker offline on unit TRK-018 for 3 days |
Acme Logistics Pty Ltd
ACME |
Morgan Lee
ops@acme.example |
Hardware | High | Open | Unassigned | 6d ago | |
TKT-1041
Invoice INV-2026-006 looks incorrect |
Harbour City Couriers
HCC |
Priya Shah
accounts@harbourcity.example |
Billing | Normal | In progress | Sam Rivera | 6d ago | |
TKT-1040
Need additional portal users for depot managers |
Metro Fleet Services
MFS |
Chris Nguyen
it@metrofleet.example |
Portal | Low | Waiting on customer | Jordan Lee | 4 Jul 2026 | |
TKT-1038
Replace faulty device on vehicle VH-204 |
Acme Logistics Pty Ltd
ACME |
Morgan Lee
ops@acme.example |
Hardware | Normal | Resolved | Sam Rivera | 3 Jul 2026 | |
TKT-1035
Question about Enterprise plan migration |
Outback Haulage Co
OHC |
Tanya Brooks
fleet@outbackhaul.example |
Billing | Low | Open | Unassigned | 2 Jul 2026 | |
TKT-1037
Export historical trips for compliance audit |
Harbour City Couriers
HCC |
Daniel Wu
compliance@harbourcity.example |
Data | Normal | Closed | Jordan Lee | 25 Jun 2026 |
Showing 8 of 8 tickets